A shop reconciling daily sales
Payments from several channels are matched to orders by hand every evening. With matching done as payments arrive, the evening job becomes reviewing the few that didn't match.
AI automation
Hand the repetitive work to software and keep the judgement calls
Think about the tasks your team does the same way every day: matching payments to invoices, sending receipts, answering the same five questions, copying details from a form into a system. None of it is hard. It just takes hours, and it's easy to get wrong on a busy day.
We set up systems that do those steps for you, accurately and at any hour, and pass anything unusual to a person.
- Agile, two-week cycles
- A demo of working software every cycle
- One team from build to support
Sound familiar?
The problems we usually hear first
If one of these describes your week, you're in the right place. Good projects often start with exactly this kind of frustration.
- 01
Evenings spent reconciling
Someone stays late every day, matching payments against invoices line by line.
- 02
Invoices go out late
A sale closes on Friday and the invoice goes out on Tuesday, because that's when someone had time.
- 03
The same questions, all day
Opening hours, prices, order status. Your team answers them dozens of times a day instead of doing the work only they can do.
- 04
Documents pile up
Forms, IDs and invoices arrive as photos and PDFs, and someone has to read each one and type it in.
What we automate
We start with the task that eats the most time, prove it works, and only then move on to the next one.
- 01
Payment matching
Incoming payments are matched to the right invoice or order as they arrive. Anything that doesn't match is flagged for a person to check.
- 02
Invoices and receipts
The moment a sale is completed, the invoice or receipt is created and sent, with the right details and in your format.
- 03
Customer messaging assistants
An assistant on your website or chat channels answers common questions and takes bookings, then hands harder conversations to your team with the history attached.
- 04
Document reading
Forms, IDs and invoices are read, checked against what you expect and filed where they belong. Anything unclear goes to a person.
- 05
Reminders and follow-ups
Payment reminders, appointment confirmations and renewal notices go out on time without anyone having to remember them.
- 06
Scheduled reports
The figures you check every week are put together and waiting in your inbox before you think to ask.
What you get
- Automations running on your real, everyday work
- A clear log of every action they take
- A person's approval wherever money is involved
- A simple record of the time each one saves
- Monitoring and adjustments as your business changes
Built to ask, not guess
Anything involving money or an important decision includes a human approval step, and every automated action is logged so you can see what happened and when.
How we'll work together
Four steps from the first conversation to something your team uses every day, with the building done in two-week sprints. New to agile? Here's how it works.
Step 1 of 4
Find the right task
We look at where your team's time goes and pick the routine work that will save the most hours with the least risk.
- A walk through your daily routine
- A shortlist of tasks worth automating
- How long each one takes today
For example
A few situations where this kind of work makes a real difference.
A service business answering enquiries
Most messages ask the same things: prices, availability, directions. An assistant answers those at any hour and books appointments, and staff only pick up the conversations that need them.
An office processing applications
Application forms arrive as scans and photos. Each one is read, checked for missing details and filed, and staff only open the ones that need a second look.
Questions people ask
Something else on your mind? Ask us directly. There's no such thing as a silly question before a project.
Will automation replace my staff?
That isn't the aim. It takes the repetitive part of the day so your people can spend more of it on customers and decisions. In most businesses the problem is too much routine work, not too many people.
What happens when the automation gets something wrong?
It's built to be cautious. When something doesn't fit the rules, it stops and asks a person instead of guessing. Every action is logged, so anything odd is easy to trace and put right.
Do we need to change the tools we use?
Usually not. We connect to the tools you already use wherever they allow it, and only suggest a change when a tool makes automation impossible or unsafe.
How soon can something be running?
A simple automation can be working alongside your team within a couple of weeks. We start with one task, prove it on real cases, then move on to the next.
Often paired with
Which task would you hand over first?
Tell us about the routine work that fills your team's day. We'll tell you honestly what's worth automating.